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*Note: We typically respond to emails within 24 - 48 hours.

FREQUENTLY ASKED QUESTIONS

  1. Once you have decided on the specific product that you’d like to purchase from us, please select the Size that you wish to buy.
  2. Select Add to Bag to add the product to your shopping bag. If there are other products that you’d like to buy from us, continue shopping.
  3. Select Place Order to buy the product. Submit your shipping address, select a mode of payment, and confirm your order with by making the payment.

You can check the status of your order by clicking Track on the My Orders page.

Visit My Order page >

Your tracking link may take up to 24 hours from shipping to get activated. Once your order is placed, we will send you confirmation of your order details on email and SMS.

Again, once we dispatch your shipment you will be notified via SMS.

In case of any unusual event which delays your order, you will receive an update from us.

All orders are dispatched within 48 hours of receiving them. Delivery of the order depends on the location of the buyer. It roughly takes 3 to 5 working days after the product is dispatched.

If you still not received your product, Please share your query in detail along with the order id number, our customer care executive will work on your query . We will get back to you in the next 24 hours.

Multiple orders are split to ensure there is no delay in shipping the order which is ready. The rest should be arriving soon.

If your order has been shipped we will not be able to make any changes in the delivery address. We can inform our courier partner to send the shipment back to us. Please share the order id number and let us know the next course of action.

We’re extremely sorry for the inconvenience caused. Please reach out to us below with the following info:

  1. Images of product
  2. Order Number

All our products have a 7-Day Money Back Guarantee.

*Recommended: We suggest customers to use a shipping service that has a tracking number on returned packages to ensure your return is received. Flapos is not liable for lost or stolen return packages during transit / delivery.

If the amount has been deducted from your bank or card, don’t worry; it will be refunded to the same account within 7-10 business days.

Meanwhile, please wait a while and try again, preferably using a different payment method.

These are the payment methods we accept:

  • Debit Card
  • Credit Card
  • Net Banking
  • UPI Payment
  • Leading e-wallets

Send us a mail on [email protected] if you wish to return/cancel your order.

Read our Return Policies here >